Refund & Return Policy

Elle Kay Bea Designs
Effective Date: August 30, 2026
Last Updated: August 30, 2026

Thank you for shopping with Elle Kay Bea Designs. We take pride in creating our products and want you to be happy with your purchase. Because many of our products are handmade, customized, personalized, or made to order, the following refund and return policy applies to purchases made through our website.

Custom & Personalized Items

Because custom and personalized products are created specifically for you, all sales of custom or personalized items are final.

We cannot accept returns, exchanges, or cancellations on personalized or custom-made products due to:

• A change of mind
• Incorrect information provided by the customer
• Incorrect spelling, names, initials, dates, colors, sizes, or other personalization details submitted by the customer
• Differences in personal preference
• Minor variations associated with handmade products

Please carefully review all personalization information before submitting your order.

Handmade Products

Many Elle Kay Bea Designs products are handmade. Small variations in glitter placement, color, pattern, positioning, or appearance may occur from one product to another.

These variations are part of the handmade nature of the product and are not considered defects.

Colors may also appear slightly different depending on your screen, device, lighting, or photography.

Non-Custom Items

For eligible non-custom and non-personalized merchandise, please contact us within 14 days of delivery if you would like to request a return.

To qualify for a return, the item must be:

• Unused
• Unworn
• In its original condition
• Free from damage caused after delivery
• Returned with its original packaging when reasonably possible

Return requests must be approved by Elle Kay Bea Designs before merchandise is sent back.

Items returned without prior authorization may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item due to an error by Elle Kay Bea Designs, please contact us within 7 days of delivery.

Please provide:

• Your name
• Order number
• Description of the problem
• Clear photographs showing the item and the damage, defect, or incorrect product

After reviewing the information, we may offer an appropriate resolution, which may include a replacement, repair, store credit, or refund.

We reserve the right to request that an item be returned before issuing a replacement or refund.

Order Cancellations

Orders for custom or personalized products may enter production shortly after they are placed.

If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request; however, once customization or production has started, the order cannot be canceled or refunded.

Customer Personalization Errors

Customers are responsible for reviewing all names, spelling, initials, dates, wording, colors, designs, and other personalization information before submitting an order.

Elle Kay Bea Designs is not responsible for errors resulting from incorrect information submitted by the customer.

If you notice an error after placing your order, contact us immediately. If production has not started, we may be able to make the requested correction.

Refunds

When a refund is approved, it will generally be issued to the original payment method.

Please allow time for the refund to be processed by your bank, credit card company, or payment provider after it has been issued.

Original shipping charges are generally non-refundable unless the refund results from an error by Elle Kay Bea Designs or the product arrived damaged or defective.

Return Shipping

Unless the return is the result of an error by Elle Kay Bea Designs or an approved damaged/defective product claim, customers are responsible for return shipping costs.

We recommend using a shipping method that provides tracking for returned merchandise.

Elle Kay Bea Designs is not responsible for return packages that are lost or damaged while being shipped back to us.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times may be outside the direct control of Elle Kay Bea Designs.

Carrier delays generally do not qualify an order for a refund.

If a shipment appears lost or has a delivery problem, please contact us so we can assist with reviewing the shipment information and determining the appropriate next steps.

Delivered but Missing Packages

If tracking information shows that an order was delivered but you cannot locate the package, please check the delivery location, surrounding property, household members, neighbors, and the shipping carrier.

Please contact us if additional assistance is needed. We will make reasonable efforts to assist with shipping-related issues, but we cannot guarantee replacement or reimbursement for packages confirmed as properly delivered by the carrier.

Final Sale Items

The following items are generally considered final sale and are not eligible for return or refund unless they arrive damaged, defective, or incorrect due to our error:

• Custom products
• Personalized products
• Made-to-order products
• Clearance or final-sale merchandise
• Gift cards, if offered

Exchanges

Approved exchanges for eligible non-custom products are subject to product availability.

Custom and personalized products cannot be exchanged unless there is an error by Elle Kay Bea Designs or an approved defect with the product.

Contact Us

If you have questions about an order, return, exchange, or refund, please contact:

Elle Kay Bea Designs

Email: bossylooloo@yahoo.com
Order Number: Please include your order number when contacting us about an existing purchase.

By completing a purchase from Elle Kay Bea Designs, you acknowledge that you have reviewed and agreed to this Refund & Return Policy.

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